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Hospice Patient's Bill of Rights

HOSPICE PATIENTS HAVE THE RIGHT TO:

Quality of Care
Patients have the right:
To be fully informed of all services offered by Hospice of Marshall County.
To receive appropriate and compassionate care, regardless of diagnosis, race, age, gender, creed, disability, sexual orientation, place of residence, or the ability to pay for services rendered.
To receive care of the highest quality.
To be admitted by the hospice agency only if it is assured that all necessary palliative and supportive services will be provided to promote the physical, psychological, social, and spiritual well-being of the dying patient.
To be told what to do in the case of an emergency, whether medical or of a nature that threatens safety.
To be assured that all medically related hospice care is provided in accordance with the physician’s orders and that a plan of care, developed by the patient’s physician and the hospice interdisciplinary group in conjunction with the patient, specifies the services to be provided and their frequency and duration.
To be assured that all related personal care is provided by an appropriately trained home care aide who is supervised by a nurse or other qualified hospice professional.
To be assured that individual support of family members during their period of bereavement will be given by trained, caring, sensitive individuals.
To be free from mental and physical abuse, including chemical and/or physical restraints unless authorized in writing by a physician for a specific period of time for the patient’s protection.
 
Dignity and Respect
Patients have the right:
To have a relationship with HMC that is based on honesty and ethical standards of conduct.
To be informed of procedures to lodge complaints with HMC.
To voice grievances without fear of discrimination or reprisal for having done so.
 
Privacy
Patients have the right:
To confidentiality with regard to information about their health, social, and financial circumstances.
To expect HMC to release information only as consistent with HIPAA security and privacy policy.
   
Decision-making
Patients have the right:
To participate in the planning of their care and in planning changes in the care.
To be advised of the right to participate in planning of care.
To participate in any change in their plan of care before the change is made.
To be notified of the care that is to be furnished, the HMC personnel who will furnish the care, and the frequency of the services that are proposed to be furnished.
To refuse services and to be advised of the consequences of doing so.
To request a change in caregiver without fear of reprisal or discrimination.
To be informed if a transfer or discharge is necessary thirty days in advance.
   
Financial
Patients have the right:
To manage their own personal financial affairs.
To be informed of the extent to which payment may be expected from Medicare, Medicaid, or any other payer known to HMC.
To be informed of any charges that will not be covered by Medicare or the appropriate payer.
To be informed of the charges for which the patient may be liable.
To have access, on request, to all bills for service received, regardless of whether they are paid out of pocket or by another party.
To be informed of the hospice’s ownership status and its affiliation with any entities to which the patient is referred.
   
Inpatient Care
Patients in the inpatient facility have the right:
To associate and communicate privately with persons of their choice.
To meet with and participate in activities of social, religious, and community groups as they choose.
To retain and use personal clothing and possessions as long as space permits and the rights of other patients are not violated.
To visit privately with spouses and/or significant others.
   
HOSPICE PATIENTS HAVE THE RESPONSIBILITY TO:
Communicate their needs to HMC and assist hospice staff in planning their care.
Provide hospice with accurate and complete information about their health history.
Inform hospice about the existence or changes in their advance directives for healthcare.
Remain under a doctor’s care while receiving hospice services.
Provide a safe environment, free of illegal activity, in which the staff may perform their duties.
Assist hospice staff in developing and maintaining a safe environment in which their care can be provided.
Ensure the proper use and handling of prescription medications and to assist hospice in monitoring and disposal of these drugs.
 
   

   
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Hospice of Marshall County, Inc.
Shepherd's Cove

408 Martling Road, Albertville, AL 35951
Phone: (256) 891-7724 ~ Toll Free: 1-888-334-9336

Hospice of Marshall County is a regional non-profit hospice.
We proudly serve an eight county area.

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